Staff Issues and Disputes

Get your under-performing employees back on track.

Under-performance can occur for a variety of reasons but falls broadly into three areas, capability, poor attitude or more commonly poor management, whatever the reason we can resolve the issue. Your solution may involve training, goal setting, measuring achievements or improving communication. By identifying the root cause of poor performance we can be sure to implement the most effective solution to get your employees back on track.

Improve attendance rates.

Many managers are uncertain about how they can deal with poor attendance. However, there are many tried and trusted methods of improving overall attendance rates, which we can help you implement. If you have particular employees who presents this problem we can work with individuals and managers to improve the situation, taking full account of any equality issues.

Deal effectively with employee complaints and grievances.

Most employee complaints can be dealt with effectively by managers but what do you do when the complaint or grievance is about that manager? How do you deal with more serious complaints such as bullying or discrimination, or when the grievance is presented during the disciplinary process? This often involves having very difficult conversations and can result in further conflict. We can manage the process for you. Looking at the situation objectively helps to identify the real problems and find lasting solutions which means that employees can continue to work together harmoniously and productively.

Manage disciplinary issues quickly and decisively.

The main problem we come across is misunderstanding the process, i.e. what your disciplinary policy and process allow and require you to do. Most organisations have a written policy and process (if you don’t have one we can provide one to suit your business) however as managers don’t have to go through this process very often, it’s not surprising they sometimes get it wrong. Our main purpose is to help you prevent having to instigate the disciplinary process, however we offer our full support on the occasions when there is no alternative. Whatever the level of input you need from us whether it’s some straight forward advice over the phone, or full involvement throughout the whole process, we will make sure you get it right and come to a quick and decisive conclusion, so you can get back to doing what you do best – growing your business.